Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US, EU & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. Shipping can take anywhere between 2-20 business depending on the availability and the day of the week you order. We'll do all we can to ensure your products arrive at your doorstep in a timely manner!
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days until you receive your tracking number by email. You can track your order as follows:
- Go to 'Track Order' page
- Enter your order number
- Press 'Track' to process
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items. One some items, we have Free Shipping over $75.
Q. Where is you company located?
A. We have an office in the beautiful country of the Netherlands. Supply warehouses are located in EU, US and China.
Q. Which currency will I be charged in?
A. We processes all orders in US. While the content of the cart is displayed in several currencies, you will checkout using US at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. An order confirmation with order summary will be sent to you through email right after you have placed your order. If you checked the Messenger Box when adding your product to your cart, you'll receive your Order Notifications through Messenger as well.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q: Do you offer returns?
A: If you are unhappy with your purchase, please contact us immediately we will make it right through either refund,
store credit or replacement.
Please do not send your purchase back to the manufacturer.
If you order the wrong size or style please contact us and we will be happy to help you exchange it for the right item.
You are also welcome to return an item that you just don't like.
We will process the store credit or refund once we receive the tracking number for the return.
Please contact us for the address and further information.
Q. How can I pay?
A. We accept all Major Credit Cards (Visa, Mastercard, Discover, Amex), we accept PayPal and iDEAL.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.